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Customer Experience (CX) Writer

Job Description

OVH US is building a library of open source-focused tutorials and articles to enable our customers and developers to self-help for all their technical product needs. We are looking for a talented and enthusiastic writer to join our Global CST Community. As a CX Writer for the Global Community, you will help educate and engage with millions of developers through the world by curating a rich collection of helpful sysadmin tutorials and evangelizing emerging open source technologies. This role is an opportunity for someone with a technical background, interested in teaching and marketing, to influence and inform the stylistic direction of this kind of consistent content. The ideal candidate should be enthusiastic about helping others, clear communication, and be able deliver content in a variety of ways (video, in person, written, etc.) as well as be highly collaborative. They will be working with the Product, Customer Success, and Community teams.


Key Responsibilities

  • Creating highly technical product walkthroughs, videos, and workshops covering OVH US product usage, best practices, distributed computing and server architecture
  • Documenting new OVH US product releases and maintaining product documentation as features evolve
  • Working collaboratively with in-house writers and external writers to product content on a variety of topics related to distributed infrastructure
  • Editing content written by external contributors, sales engineers, etc.


Required Skills and Background

  • Exceptional written and verbal English communication skills
  • Experience with highly available infrastructure architecture
  • Experience writing and producing screencasts.
  • Strong research skills and ability to pick up new technical concepts quickly
  • Experience writing for a technical audience on cloud computing concepts (can be formal or informal experience)
  • Experience working with documentation of in-process software


Desired Skills and Experience

  • Zendesk
  • JIRA/Confluence
  • Agile methodologies/SCRUM experience is a plus
  • Experience working closely with product marketing teams is a plus
  • ServiceNow
  • Salesforce


Additional Information

  • Full-time, salaried position
  • Competitive benefits
  • Some global travel required
  • A desire to work in a fun, exciting family-oriented environment


Company Description

OVH US is a global, hyper-scale cloud provider that offers businesses industry-leading performance and value. Vertically integrated to own its network, server technology and green data centers, OVH US operates more cost effectively and passes these benefits back to customers. Controlling each step in the global solution allows OVH US to provide the best performance, price, security, and customer service in the industry. OVH US is a subsidiary of OVH Group, the largest European hosting provider, with more than one million customers across 138 countries and four continents. Thus, OVH US customers join a global network with 26 data centers, 32 points of presence, and thousands of miles of dark fiber.

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